Shipping & Returns Policy
Last updated: January 1, 2023
Shipping Policy
Processing Time
All orders are processed within 1-2 business days after receiving your order confirmation email. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- International Shipping: 7-14 business days
Please note that these are estimated delivery times and are not guaranteed. Delivery times may vary due to carrier delays, weather conditions, customs procedures (for international orders), or other unforeseen circumstances.
Shipping Rates
Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery location. The exact shipping cost will be displayed during checkout before you complete your purchase.
Free Shipping
We offer free standard shipping on all domestic orders over $100. International orders and express shipping options are not eligible for free shipping.
Tracking Information
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
International Shipping
For international orders, please note that you may be responsible for paying import duties, taxes, and customs clearance fees. These charges vary by country and are not included in the purchase price or shipping cost. Please contact your local customs office for more information.
Returns Policy
Return Eligibility
We accept returns within 30 days of delivery for most items. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.
The following items cannot be returned:
- Sale items (unless defective)
- Personalized or custom-made items
- Items marked as final sale
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at returns@example.com or through our Contact page to request a return authorization.
- Include your order number and the reason for your return in your request.
- Once your return is approved, we will provide you with return shipping instructions.
- Ship the item back to us using the provided instructions.
Refunds
Once we receive and inspect your return, we will notify you of the status of your refund. If approved, your refund will be processed to the original method of payment within 5-7 business days. Please note that it may take an additional 2-5 business days for the refund to appear in your account, depending on your payment provider.
Return Shipping Costs
The customer is responsible for return shipping costs unless the item is defective or we made an error in your order. Return shipping costs are non-refundable.
Exchanges
If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. This ensures that your preferred item remains in stock during the return process.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will provide you with a prepaid return shipping label and process a replacement or refund once we receive the damaged item.
Contact Us
If you have any questions about our Shipping & Returns Policy, please contact us through our Contact page or by email at info@leatherwatchstraps.store